Recent Why SERVPRO Posts

How Pretesting After A Fire Saves You Money

1/20/2022 (Permalink)

Fire damaged sofa We’re happy to help and communicate with your insurance! Call (360) 254-0049 to schedule an inspection.

Learn More About Pretesting

Pretesting can determine the extent of damage at a residence. This testing method can identify traces of damage that may not be immediately apparent. Learn more about three ways that preliminary testing can result in a more accurate estimate and lower insurance claim.

1. Determine the Full Extent of Damage

A visual inspection may not be the best method for determining how much damage a property has sustained, particularly from soot or smoke. One of the most common preliminary testing methods is wiping down surfaces or contents with a chemical sponge. This can allow mitigation and restoration professionals to make more informed estimates with regard to how much of a home must be cleaned or restored.

2. Accurately Allocate Equipment and Experts

Pretesting can also be useful for anticipating which types of equipment and professional expertise will be necessary on a job site. If damage affects the majority of a structure, the duration of cleanup and restoration may also be longer than if only a limited area requires treatment.

3. Safely Limit Cleanup and Restoration

Homeowners and insurers run the risk of overlooking damage when they try to cut corners on an insurance claim for cleanup and restoration. This can lead to an incomplete job or secondary damage. Preliminary testing during an assessment can give all parties a clearer idea of the degree of damage and what will need to be cleaned, restored or rebuilt. This allows for a more complete estimate and reduces the risk of unexpected increases due to the discovery of further damage.

These are three ways that pretesting can be useful after a fire or other damage at a residence. A homeowner or insurance agent should contact a certified and trustworthy Preferred Vendor to ensure that damage is handled properly and cost-effectively, from the initial assessment to the final touches.

COVID-19 Cleanup Experts

12/7/2021 (Permalink)

Servpro technician in proper gear for covid cleanup With new variants presenting themselves, wouldn’t you like to stay ahead of the curve?

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of W. Vancouver/ Clark County, (360) 254-0049

Why Call SERVPRO For Your Commercial Mold Damage?

11/12/2021 (Permalink)

Molded drywall Call our office at the first sign of mold, we're open 24/7/365 (360) 254-0049

Mold on a Commercial Property: Employ a Restoration Company

The impact of mold on a commercial property in Felida, WA, can be disastrous. There are a variety of reasons it’s often important to employ a restoration company that is faster to any size disaster.

1. Control Odor

One of the first signs of mold growth is often a musty odor. However, there are certain techniques and tools that are often required to bring the level of mold spores down to an appropriate level. If mold has spread to various areas in a building, it is likely that more time will be needed to remove the odor. The sooner a restoration company can arrive at the commercial property, the easier it will likely be to remove the odor.

2. Allow Items To Be Restored

It’s not always possible to restore items that are affected by mold. Since replacing an item is generally more expensive than restoring an item, the cost of the insurance claim is likely to increase if many items in the building are destroyed. Though a slow response will cause belongings to become more damaged, employing a company that’s faster to any size disaster will likely be able to restore more items thanks to the timely response.

3. Cut Down Costs

When mold is noticed in a commercial property, a business often has to temporarily close its doors, which can result in a financial loss for the business. Additionally, a slow response from a restoration company can cause mold to spread and cause extensive damage in different parts of a property. However, a business will likely be able to reopen quickly if a restoration company can respond in a timely manner, and a quick response can also decrease the amount of damage that occurs, therefore lowering the cost of restoration.

When a company responds quickly to a business affected by mold, the restoration process can be positively impacted. A restoration business that is faster to any size disaster can help control the odor from mold, assist in restoring items and can lower the costs of restoration.

SERVPRO’s Mold Protocol After a Flood

11/11/2021 (Permalink)

Flooded commercial hallway We’re #HERETOHELP 24/7

Mold may start to grow in as little as 24 to 48 hours immediately following a flood. If your home experiences flooding, you should get rid of standing water, clean, disinfect, and dry the affected area as soon as possible. The following measures may prevent or limit the severity of mold growth.

Eliminate Flood Water

The faster you get flood water out of your home, the less likely mold spores will be to multiply. There are several ways to make your home less inviting for mold:

  • Pump out remaining water
  • Tear out porous contents and building materials
  • Use a wet vac to get rid of any puddles

Once all of the flood water is gone, it is time to clean and disinfect the affected area.

Clean and Disinfect

Flood water is classified as Category Three black water. This means that standing water may contain

  • Bacteria
  • Chemicals
  • Heavy metals
  • Sewage

For this reason, it is necessary to disinfect all surfaces and contents exposed to flood water. Mold also flourishes in undisturbed locations. Cleaning surfaces and eliminating porous contents that cannot be thoroughly cleaned, such as carpet or drywall, will make mold growth less likely.

Dry the Area

The more you can lower moisture levels following a flood, the less likely mold will be to grow. For this reason, homeowners or restoration experts should use equipment such as commercial- or industrial-grade

  • Air movers
  • Dehumidifiers
  • Fans

All of these appliances help to speed up drying. Dehumidifiers are particularly useful for maintaining low moisture levels in the air and drawing dampness out of semi-porous surfaces.

Removing water, cleaning and disinfecting, and drying are all ways to reduce the risk of mold growth. For the fastest mitigation process and less of an opportunity for mold to develop, rely on the professional equipment and extensive experience of residential water and storm damage specialists.

Meet The Owners

11/11/2021 (Permalink)

Owners Paul and Melinda McGraw standing outside Choose SERVPRO as your restoration company of choice because the staff was hand selected by these two!

Paul and Melinda have been active members of the Clark County metro area community their entire lives. Married in 2000 and still lovely as ever 21 years later. 


Starting his career in restoration in 1993, Paul worked along side his father, Pat, working on fire and water damage restoration after local SERVPROS had done the mitigation.

In 2013 the opportunity arose to own their own SERVPRO. Impressed by the overall brand, protocol and professionalism, Paul and Melinda agreed on the next chapter in their lives.

Together they have created a uniquely close-knit family of staff compiled of trained, and certified technicians, an office and production manager with 30 years experience when combined and a staff that is enjoys being around one another regardless of payment. 

Thank you Paul and Melinda!

Why Call SERVPRO Professionals After A Fire?

9/8/2021 (Permalink)

Before and after of fire damaged bathroom Please call SERVPRO of Vancouver / Clark Co. 24/7 365 days a year! (360) 254-0049

After a fire, your house is left with lingering smoke that can be harmful to your health and property. The best thing to do in such a situation is to clean smoke immediately because if you ignore it, the smoke will cause massive damage on your property which will require more money to clean than if you had cleaned it soon enough. If the smoke is not cleaned as soon as possible, the items that will be mostly affected by smoke are drapes, carpets, upholstery and walls because they will become permanently discolored. Glass will become extremely etched, and metals will tarnish which will require replacement.

You might think that you can do a good job at cleaning smoke by yourself without any basic knowledge and skills on how to go about it but this can lead to you causing further damage on the items. The best thing to do will be to hire experienced SERVPRO professionals to do the cleaning and restore the home to the state it was in before the fire disaster struck.

One of the advantages of using SERVPRO experts to clean soot is that we have specialized tools which are crucial in eliminating smoke. These are tools such as extractors, rotary scrubbers, and wet cleaning tools. Another advantage is that we have a lot of experience in doing such work; therefore, we will know the right steps to take in cleaning your home and preventing further damage on your property.

Indeed, bringing in a SERVPRO professional on site will save you a lot of headaches and ensure that you get rid of smoke and fire damage efficiently.

We Are Your Local SERVPRO!

8/24/2021 (Permalink)

SERVPRO tuff truck at Clark County Fair We are a small business with big heart. One of our favorite events to enter is Clark County Tuff Trucks, look for our driver in 2022!

SERVPRO is a nationally known name with over 1700 franchises, each individually owned and operated. SERVPRO of West Vancouver/Clark County is staffed with men and women from; you guessed it, Clark County. From downtown Vancouver to the East in Camas/ Washougal, or North in Yacolt; we are your local SERVPRO.

Clark County is the fifth largest county in the state with an average growth rate of nearly 2% and yet it still has a small town feel. However, with that many people comes a diversity of needs and plans for expansion to support our community. SERVPRO of East Vancouver/Clark County looks for opportunity to be involved; whether it’s volunteering at the Clark Country Parade of Homes, sponsoring a hole at a local golf tournament benefiting a charity or getting our hands dirty on a Saturday to build homes for families with Evergreen Habitat for Humanity. Please don't hesitate to ask us to get involved in your cause, we would love to give a hand up.

Although we are a part of a large corporation, we are also a small business. We are your neighbors, your friends or even family members and we understand what it means to be involved in this community. We are your local SERVPRO.

The Importance of Continued Education for SERVPRO Professionals

3/12/2021 (Permalink)

SERVPRO employee in SERVPRO vehicle SERVPRO crew members adhere to cleaning industry standards.

When your property is damaged, turn to the company you can trust. With over 50 years of collective expertise, SERVPRO professionals are highly trained and experienced in mitigation and restoration. We’ve developed the most extensive performance guidelines in the industry. 

SERVPRO franchise owners must agree to 21 guidelines in order to receive insurance client referrals from 1-800-SERVPRO. These include insurance requirements and employee background checks. Each requirement is continually maintained to ensure clients are connected with the best possible service providers.

At SERVPRO of Vanvouver/ Clark County, regular training and certification requirements keep our staff up to date on industry standards, ensuring we deliver the quality you expect. We are professionally certified through the Institute of Inspection Cleaning and Restoration Certification (IICRC). The IICRC is responsible for setting standards for the cleaning and restoration industry. Franchise professionals and insurance clients are encouraged to continue their education in classes at SERVPRO’S IICRC-approved training facility.

Consistent training is the best way to ensure our customers receive the service they deserve. That’s why our technicians keep their skills sharp through regular completion of e-learning training programs. Certification is awarded after successful course completion and an examination. Modules include: Crew Training, Fire Restoration, Water Restoration, Carpet & Upholstery Cleaning.

SERVPRO of Vancouver/ Clark County is committed to upholding the industry standards that have made SERVPRO a household name nationally. That’s why we emphasize strict adherence to IICRC standards, as well as cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities.

If you need mitigation and restoration services, give us a call at (360) 254-0049. We’re available 24/7

SERVPRO Green Products

1/4/2021 (Permalink)

SERVPRO cleaning products on shelf These are just some of the cleaning products we use that are specially manufactured exclusively for and by SERVPRO.

Cleaning up after a disaster is a messy job, which oftentimes calls for specialized cleaning products. Many of the products we use at SERVPRO are our own unique formulas that are manufactured in our headquarters in Gallatin, TN.

At SERVPRO we care what we use and how it affects our environment and the safety of our customers. We understand that sometimes families with children and pets prefer all natural products. For this reason we offer the opportunity to use Green products when available and appropriate. There are some jobs, however, that require the use of different products.

Our green products are awarded the “Green Seal” and are registered with the EPA. They do not contain any solvents, phosphates, dyes or fragrances, and are safe and non-toxic.

Opportunities for using our own label Green products are when we do carpet & upholstery cleaning, or need a urine odor and stain remover, all surface cleaner, glass cleaner and fuel oil degreaser.

Other green products we use for disinfecting, mold clean-up and prevention and mold stain removal contain no chlorines, ammonias or other harsh chemicals, are hypo-allergenic, and food-grade non-toxic. 

We hope that as soon as a customer calls SERVPRO of Vancouver/ Clark County and we enter their home, they can rest assured that their remediation job will be done as quickly as possible in a safe and effective way.

Beyond Cleaning

12/7/2020 (Permalink)

"More than just restoration, Beyond cleaning" - Certified: SERVPRO Cleaned Call the cleaning specialists at SERVPRO of West Vancouver/ Clark County for all your cleaning needs at (360) 254-0049

As COVID-19 cases continue to rise throughout the country, it is more important now than ever to take precautions to keep you and your loved ones safe. Make sure you follow the CDC guidelines to ensure you are being as safe as possible. That means wash your hands often – especially when you are preparing food, after you use the restroom, after leaving a public place, and before touching your face or mask. Make sure you are avoiding close contact and wearing a mask when around others. If possible, try to maintain 6 feet (or two arms’ length) between yourself and anyone who does not live in your household. Following these guidelines will help keep you and others as safe as possible.

If you come in contact with someone that contracts COVID-19, begin a quarantine period and monitor yourself for symptoms. SERVPRO of West Vancouver/ Clark County follows a three-step process for confirmed COVID cleaning. First, we clean all surfaces 7' and down. Second, we use our EPA registered disinfectant to mist throughout the entire cleaning area. We use a ULV fogger to apply our disinfectant. The fogger gives the solution an electrostatic charge, allowing it to wrap conductive surfaces with an effective and even coverage. Last, our crew will do a final wipe down, and ensure no residue is left behind. SERVPRO tailors the cleaning scope to match the needs at hand. Each job can vary depending on if it's a confirmed case or preventative cleaning and the space that needs to be cleaned and disinfected.

When You Need Help Fast, Call SERVPRO

11/13/2020 (Permalink)

SERVPRO semi with Multiple desiccants Help ensure the value of your property by calling us today! (360) 254-0049

There is no such thing as a small disaster – especially when a small leak now could blossom into a big claim later. Unseen water can soak through walls, seep through carpet and pool on sub floors, causing major problems over time. You need help – fast!

No matter what time of day or night contact SERVPRO of East Vancouver/ Clark County to begin emergency mitigation. Emergency mitigation means under normal circumstances, our SERVPRO team can be on-site within four hours to begin drying your building and restoring contents. The faster the water is removed, the less chance of serious damage to your facility.

We are trained and we understand how to manage the drying process. By utilizing state of the art equipment and the latest technology, your structure will be quickly and thoroughly dried, which helps prevent secondary water damages.

COVID-19 & SERVPRO: What SERVPRO can do for you

11/11/2020 (Permalink)

Employee in full PPE sanitizing commercial building SERVPRO specialists are here to provide any necessary disinfection and sanitization services to give you peace of mind about COVID-19.

Our SERVPRO of Clark County office remains open and available to our community during the COVID-19 pandemic.

Please review the following information about what SERVPRO can do for you during this time:

  • SERVPRO professionals are trained in adhering to the highest cleaning and sanitation standards.
  • SERVPRO is performing all cleanup and bioremediation in accordance with the guidelines provided by the CDC and local authorities.
  • SERVPRO’s proprietary cleaning agent, SERVPROXIDE, is an EPA-certified, hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to coronavirus (SARS-CoV-2/COVID-19) on hard, non-porous surfaces.
  • SERVPRO will perform the necessary bioremediation services to clean, disinfect, and sanitize your property.

SERVPRO is the number one choice in cleanup and restoration, and we want you to be able to take advantage of any necessary services as it relates to COVID-19. Please be in touch with our team to get more information.

Sanitizing Your Business

11/11/2020 (Permalink)

Full PPE sanitizing commercial building Give your employees and customers peace of mind by keeping your business Cetrified SERVPRO Clean.

In these times of stress and uncertainty, the best way to combat the threat of COVID-19 is to be prepared. When it comes to disinfection and sanitization, SERVPRO cleanup practices follow CDC guidelines and use EPA-approved products. We’re here to help you protect your business and your employees – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Trust your certified SERVPRO cleanup and sanitization experts. Call SERVPRO of Vancouver/ Clark County at (360) 254-0049  we are the cleaning experts.

24/7 Emergency Service

9/11/2020 (Permalink)

"Yes We're Open" Don't hesitate to call, we're here for you!

Who Will You Call?

It's 2 o'clock in the morning and there is water shooting in every direction from a burst pipe in your basement. The water is rising fast, and you think to yourself no one is going to help me at this time of night. While disasters do not work a 9-5, neither does SERVPRO of Vancouver/Clark County. Our team is always on disaster time 24 hours a day, 7 days a week, 365 days a year. Our trained specialists are equipped and prepared to spring into action moments after the call comes in. Not only do we respond in a quick and timely matter, but the job is done properly, efficiently and professionally. Other companies may leave you waiting until the morning which is going to cause more damage on your property, and your wallet.

No matter the time or circumstance don't panic, call SERVPRO of Vancouver/ Clark County to take care of all your restoration needs at (360)-254-0049

Three Reasons Why SERVPRO of Clark County Should Restore Your Water Damage

8/28/2020 (Permalink)

PPE suited employee fogging commercial office You can always contact us at (360) 254-0049 and our team will guide you through every step of the process.

Most home owners know that if their property suffers a water damage this is the kind of situation that you want to handle both immediately and effectively. To achieve this, you should count with a trusted, professional restoration company like SERVPRO of Vancouver/Clark County to handle your water loss. Besides the fact that we are here for you 24/7, and that we are right here in your community, there are three important reasons why we strongly suggest that you allow us to help you to restore your home in case you have a water damage emergency.

1. Our knowledgeable and professional team: Our technicians are highly-trained and certified in the water restoration process. Some of our team members have been with SERVPRO of Vancouver/Clark County for 14+ years, this alone gives them the field experience and the ability to understand that each loss and client is unique and therefore, they are respectful and friendly when dealing with a client who is going through a stressful situation.

2. Special Equipment and Substance Needed to Perform the Job:  SERVPRO has access to state of the art equipment (high-powered air fans, dehumidifiers, extraction equipment, industrial vacuums, monitoring equipment, etc.) as well as an entire line of chemicals and cleaning products that were created in SERVPRO's very own lab. These products are industrial strength as well as hospital grade. Our response team has their IICRC (Institute of Inspection, Cleaning and Restoration Certification) in order to better serve you. 

3. We are here 24/7 for you: We know that a water loss can happen when you least expect it. Therefore, we are here 24/7 for you. Anytime of the day or night that you need us we are here for you. 

We are Cleaning Experts

3/16/2020 (Permalink)

new coronavirus/ COVID-19 Coronavirus or COVID-19

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of Vancouver/ Clark County, (360) 254-0049]

Destroy Odors with DEODORIZATION

1/10/2020 (Permalink)

Smoke damaged walls in residence Whether it’s fire, water, mold damage or just a stubborn odor that refuses to go away, we’ll help make it “Like it never even happened."

Even a small fire can cause odors for years to come if your affected areas are not properly cleaned and deodorized. Fire, smoke and sit damage in your home or business can create unpleasant and potentially permanent problems. 

As the various materials burn, the smoke produced travels throughout the structure, leaving odorous residues and deposits on services and in hard to reach places. Unless fast, professional action is taken, these residues and deposits can cause permanent damage to contents and may result in resurfacing odors.

With technicians certified by the Institute of Inspection, Cleaning Restoration (IICRC), SERVPRO of West Vancouver/ Clark County provides specialized services that can rid your home or business of offensive odor’s left by fire or smoke damage. SERVPRO of West Vancouver/ Clark County do not cover up lingering odor’s with a fragrance; they seek out and remove the source of the odor. Once the sources found SERVPRO’s own proprietary line of cleaning products is used to treat and prevent the odor from returning. Any restorable item in affected areas will also be professionally cleaned and deodorized, including furniture, draperies and upholstery, electronics, art, flooring, walls, ceilings, HVAC air ducts and more.

Ask SERVPRO of West Vancouver/Clark County to explain the various deodorization methods available and which will work best for you.

If you or a customer suffer a fire damage or some other accident and require deodorization services, contact SERVPRO of West Vancouver/ Clark County at (360) 254.0049

Protecting Your Property

12/9/2019 (Permalink)

Icicals You can be ready or you can be ruined. Choose to be prepared this winter.

Cold weather can wreak havoc and cause costly damage to your home or business if you are not properly prepared. Whether it is heavy rain, freezing temperatures, damaging winds, sleet or snow, all can cause serious property damage. While you can’t control the weather, you can be prepared, and help take the sting out of winter weather. To help prevent weather related damages, consider taking the following precautions before winter weather hits.

Check your business property for downed tree limbs and branches. Weather, such as wind, heavy rain, ice and snow, can cause branches to fall, which could cause damage to the property and potentially cause personal injuries.

Roofs, water pipes and gutters should all be inspected to ensure they are in proper order. Gutter downspouts should be directed away from your building. Clear gutters of debris that may have gathered during the fall. Leaves and other obstructions can lead to a damming effect, causing roof damage and interior water problems.

Clean chimneys and exhaust systems to ensure they are free of debris.

Test gas lines if they have been dormant to ensure they are in good working order with no leaks.

Inspect your property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential.

Protect pipes from freezing by allowing water to drip when temperatures dipped below freezing. If pipes are under a cabinet, leave the cabinet doors open allowing warm inside air to circulate around the pipes. Make sure all exterior pipes are properly insulated.

If the building has outdoor faucets consider shutting water off at the main valve in the basement or crawl space. Once the valve is off, open the outdoor faucet to ensure it drains, preventing any remaining water from freezing in the pipe.

Make sure all exterior doors, garages, roll ups and windows have sufficient weather stripping.

Ask SERVPRO of Vancouver/ Clark County about completing an emergency ready profile ERP for your business. The ERP is a no-cost assessment to your facility, and provide you with a plan to get back in business fast following a disaster.

Is Your Property Winter Ready?

11/19/2019 (Permalink)

Snowy residence When winter weather strikes call SERVPRO of Vancouver/ Clark County to strike back.

Cold weather can have a huge impact on your home or business if you are not properly prepared. Whether it is heavy rain, freezing temperatures, damaging winds, sleet or snow, all can cause serious and costly property damage. While you cannot control the weather you can take steps to be prepared and help take the sting out of winter weather.

To help prevent costly damages due to weather, consider taking the following precautions to protect your property before colder weather hits.

-Check your business property for downed tree limbs and branches. Weather, such as wind, heavy rain, ice and snow, can cause branches to fall, which could cause damage to the property and potentially cause personal injuries.

-Roofs, water pipes and gutters should all be inspected to ensure they are in proper order. Gutter downspouts should be directed away from your building. Clear gutters of debris that may have gathered during the fall. Leaves and other obstructions can lead to a damning affect, that can lead to a roof damage and interior water problems.

-Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential.

-Inspect all handrails, stairwells and entryways to address and correct potential slippery or hazardous areas. Install mats or nonslip surfaces and post caution signs where water could be present.

-Protect water pipes from freezing by simply allowing water to drip when temperatures dip below freezing. If pipes are under a cabinet, leave the cabinet doors open allowing warm inside air to circulate around the pipes. If the building has outdoor faucets, consider shutting water off at the main valve in the basement or crawl space. Once the valve is off open outdoor faucet to ensure it drains, preventing any remaining water from freezing in the pipe.

-Ask SERVPRO of Vancouver/ Clark County about completing an Emergency READY Profile (ERP) for your business. The ERP is a no-cost assessment for your facility, and provides you with a plan to get back in business fast following a disaster.

DIY Sewage Cleanup

9/16/2019 (Permalink)

The Dangers of DIY Sewage Cleanup

If you’re like most homeowners, when faced with a problem you probably head STRAIGHT to Google! 

And if you’re dealing with backed-up sewage, it only takes a few seconds of searching to find out that you probably want to hire someone to do it for you.

Cleaning up raw sewage on your own is something you should never do! 

Here’s why:

#1 – It can be hidden. – SERVPRO of W. Vancouver/Clark Co crew member can tell you stories about customers that decided to clean-up their own feces only to call in weeks or months later complaining about smells and disfigured walls, cabinets, and floors. Sewage will find its way into any and all porous surfaces. 

Even things like drywall and cabinetry aren’t safe. And it’s not as simple as just spotting the sewage with your eyes. It requires state of the art equipment, which SERVPRO of W. Vancouver/Clark Co, to identify areas that have been damaged by sewage. So unless you have an infrared detection system handy and know how to use it, call SERVPRO of W. Vancouver/Clark Co.

#2 – It can be costly. – Times are difficult for everyone and money is tight. It’s easy to justify doing it yourself instead of paying to have SERVPRO of W. Vancouver/Clark Co clean and disinfect for you. But today’s shortcut is tomorrow’s nightmare! Again, you’re dealing with a toxic situation that if not handled properly can create very real health dangers for you and your family. 

Not only that, if not properly mitigated, you could be looking at a serious mold issue in the not so distant future on top of all of the other issues described above. And if you think sewage cleanup is costly, wait until you’re stuck with a bill for mold remediation services! At least your sewage clean-up is covered by insurance…that’s not typically the case if you’ve got mold and it’s the result of you not taking appropriate measures when dealing with the sewage issue that created the mold!

So, if you’ve stumbled upon this article due to a sewage back-up that’s spilled into your home or office, do yourself a favor and call us, SERVPRO of W. Vancouver/Clark Co. Our technicians are certified to perform raw sewage cleanup and can provide you with peace of mind knowing the area affected is professionally cleaned.

How We Work with Your Insurance Agent:

9/4/2019 (Permalink)

At SERVPRO of W. Vancouver/Clark Co, we pride ourselves in blending customer service with accountable communication between us, you, and your insurance agent.

SERVPRO of W. Vancouver/Clark Co knows how critical it is that everything goes as smooth as possible. When something traumatic happens, we are here to ensure your clients trust you to take care of them. WE are here to make it like it never even happened.

We are trained and motivated to mitigate the damages as quickly as possible. Whether it’s fire, water, mold or any other cleanup; we are here to help, 24/7. 

Within our history of working with insurance agents, we have gained lots of skills and information. We are aware of how crucial it is to provide a timely solution in crisis. 

Some insurance agents passively recommend a call center solution. But our team members are ready to help your client right off the bat! Our team personally works with your client, walking them through, one step at a time. Our team is ready to offer a listening ear, and support in any way they can.

We will ensure help arrives quickly,and gets the job done. The faster SERVPRO of W. Vancouver/Clark Co team can arrive onsite to perform the cleanup, the better for you and your client. Find out how we can help you, or your client by reaching out to us directly today! You’ll be speaking directly with one of our amazing team members!



Benefits of Calling a 24-Hour Response Team for Your Cleanup Emergency

3/24/2019 (Permalink)

SERVPRO of W. Vancouver/Clark Co. we are available 24 hours a day.

Dealing with the aftermath of a fire, flood, or mold in your office building isn’t something you want to think about, but when you work with a reliable 24-hour emergency cleanup team, you’re grateful for that wonderful resource. The best disaster relief teams can help piece your business operations back together and make things safe for you to return to work.

What Does a Round-the-Clock Restoration Company Do for You?

If you experience the ordeal of a disaster in your LA Center, WA, office, there are plenty of options you can consider for help. Not all of these provide 24-hour response and care. Those companies that do can offer you the following benefits:

  • Open seven days a week, even on holidays
  • Will call you back within one hour of your first contact
  • Will be onsite within four hours of your call
  • Will talk to you directly about their findings and plans moving forward

Can Always Reach Them

Natural disasters or issues with plumbing, sewage, or wiring can occur at any time, so you need a disaster response and recovery team you can count on whenever the need arises. When a cleanup and restoration team is always open, you can have peace of mind that your emergency situation won’t get worse or develop further problems due to delays.

On the Job Fast

You can’t afford anything but a fast response in these urgent cases. You have a business to run and must ensure the safety of your employees and the vitality of your company. Within the day of your call, a qualified team of professionals will inspect the damage at your office and will start to formulate a plan of attack.

Because flooding and fire emergencies can happen at any time, you need 24-hour care from a disaster response crew. The best companies in the area have what it takes to get on the scene quickly.

Why Should Insurance Agents Use a Claims Inventory System

2/18/2019 (Permalink)

4 Reasons Why Agents and Adjusters Rely on Inventory Systems

Insurers prefer to work with helpful and reliable mitigation and restoration services. SERVPRO provides access to estimates and data through a Claims Information Center and is a leading company in many vendor networks. Here are four reasons agents and adjusters rely on inventory systems when processing an insurance claim related to damage at a residence in Cherry Grove, WA.

1. Tracking Estimates

An inventory system makes it possible to view an estimate as soon as it has been uploaded by a franchise. This system can also be useful for monitoring the progress of a job. This is particularly the case if adjustments are necessary once cleanup or restoration is underway.

2. Accessing Data

These systems also make it easier for an insurance agent to determine whether an estimate is in line with regional and national averages. The Claims Information Center allows users to compare causes of loss, job file costs, types of claims and company and franchise performance. All of this information may facilitate the settlement of an insurance claim.

3. Communicating Efficiently

A claims inventory system also makes it easy for insurers to see information uploaded by a mitigation and restoration franchise. Estimates and other relevant files are submitted to an internal system and made available on the Information Center for authorized access at any time.

4. Streamlining Claims

The availability of information on individual claims and aggregated data can make it easier settle a claim. The Information Center offers all of this information, and SERVPRO also maintains a franchise Participation Agreement to increase the likelihood of coverage.

An agent or adjuster can use an inventory system to track and research claims. A service such as the Claims Information Center makes it easy to compare types of damage and restoration jobs. Insurers can access an individual insurance claim and data on national, regional, area or local damage in Cherry Grove, WA.

The Right Personal Protective Equipment for Mold

11/28/2018 (Permalink)

Personal protective equipment keeps mold remediation specialists safe as they eradicate mold growth. There are several types of equipment that are commonly used to protect the respiratory system and skin from mold while preventing cross-contamination.

Respirators

Mold calls for the use of a respirator with a rating of N95 or better, particularly if the fungus is toxigenic. Several degrees of respirators are available:

  • Basic respirators for non-chemical substances
  • Premium respirators for cleaning chemicals
  • Half-face or full-face respirators for severe mold

Respirators may be reused if professionals carefully clean this equipment after each work session. Filtration cartridges should be replaced every day.

Coveralls

Tyvec coveralls protect clothing and skin from exposure to mold. Several features distinguish this protective equipment:

  • Full-body design
  • Attached hood and booties
  • Non-porous material

Not every infestation requires the use of coveralls. This protective suit is desirable when dealing with toxigenic mold growth or working in areas with poor ventilation. Workers may also wear long sleeves and pants to protect their arms and legs. Porous clothing should be bagged and discarded at the end of each cleaning sessions. Do not attempt to clean and reuse clothing contaminated with mold. Workers that do not wear full-body coveralls may want to put on shoe covers to avoid spreading spores to unaffected areas of a structure.

Gloves

Gloves are another critical piece of protective equipment. Experts recommend the use of gloves made out of:

  • Latex
  • Nitrile
  • Rubber

Gloves should be thick enough to resist tearing. It is important to dispose of gloves after each work session.

In addition to all of these types of personal equipment, mold remediation professionals may also use containment methods such as plastic sheeting or creating a negative air chamber to prevent cross-contamination. Even though non-professionals can put on personal protective equipment and attempt to remove mold from a commercial building in Salmon Creek,WA, remediation professionals will get the job done quickly and safely.

How To Manage Smoke Odor After a Fire

11/21/2018 (Permalink)

Clean up after a smoke damage in a Hazel Dell,WA home

Managing damage after a fire can be a daunting experience for any business owner in Hazel Dell, WA. Depending on the nature of the fire, water, soot and smoke destruction may all be present. Because miniscule smoke particles can scatter throughout your office, smoke cleaning can be particularly challenging. Fortunately, there are several techniques you can employ to combat the noxious odor.

Contributing Factors

Numerous factors may contribute to the amount of smoke odor present in your office space:

  • Magnitude of the inferno
  • Extent of fire damage
  • Amount of time blaze burned
  • Size of the affected area

Regardless of the scope of damage, ridding your building of the unpleasant smoky aroma often requires significant cleanup efforts.

Circulate Air

Circulating fresh air may help alleviate smoke odor intensity. If possible, open windows and use large fans to push smoke-scented air out of your building.

Clean Affected Area

Ridding the affected area of soot residue can also help eliminate smoke damage. You should use a dry sponge, water and mild detergent or a commercial cleaning agent to thoroughly clean walls and other hard surfaces. You should also steam clean or apply deodorizing cleaning products to carpets and upholstered furniture.

Use Odor Absorbing Substances

To further aid smoke cleaning efforts, you can also place activated charcoal or baking soda around your office space. Both products are odor-absorbing substances that may be particularly useful in small spaces.

Clean HVAC Ducts

Smoke particles and soot residue can also infiltrate your building’s HVAC ducts and filters. As part of your fire cleanup efforts, you should change your HVAC filters and complete a thorough air duct cleaning.

A Manageable Problem

Smoke damage is one form of destruction that your business may face after a fire. Although smoke odor may linger after the blaze is extinguished, you can alleviate the problem by completing a thorough soot and smoke cleaning.

The Basics of Sump Pump Maintenance

11/13/2018 (Permalink)

Sump pump maintenance can prevent flooding in a basement or crawlspace in your Salmon Creek, WA home

Sump pumps can prevent water from flooding the basement or crawlspace of a home in Salmon Creek, WA. These pumps must be regularly cleaned and maintained in order to function properly. Learn the basic principles of keeping the sump pump in your home working and ways to ensure that it will operate in an emergency situation without electricity.

Keep the Pump Clean and Functional

Dirt, gravel, and other types of debris may cause blockages that force a pump to work harder to do the same amount of work. Pump maintenance involves regularly cleaning out the

  • Bottom grate
  • Discharge pipe
  • Intake screen
  • Pit
  • Vent hole

You should also check the operation of the float mechanism. Buildup or malfunctions may result in damage to the pump or an eventual overflow.

Check Power Sources and Alarms

A sump pump should plug into a ground fault circuit interrupter or GFCI outlet. Make sure that

  • The outlet is functional
  • The power cord is in good condition
  • The backup battery is replaced every two to three years

Some pumps have battery-powered water level alarms. If your model features emergency notifications, you should

  • Turn on alerts
  • Know what alerts mean
  • Be able to receive alerts

Newer models may send alerts to a cell phone so that you will receive water level warnings no matter where you are.

Consider Backup Solutions

If the pump in your home does not have a back-up battery, you can rely on an alternative power source such as a

  • Car battery
  • Deep cycle boat battery
  • Generator

You may also want to consider a back-up water-powered pump that is capable of working without a power source.

Cleaning and maintaining a sump pump can prevent flooding in a basement or crawlspace of your home in Salmon Creek, WA. If a pump and backups fail and water levels start to rise, rely on a residential damage mitigation service.

3 Major Causes of Home Fires: Are You at Risk?

10/24/2018 (Permalink)

Electrical fire in Felida,WA

As a Felida,WA, homeowner, you probably count fire prevention as a high priority when it comes to protecting your family and property. Teaching your children fire safety habits, avoiding clutter and storing flammable materials properly can all lower the risk of a home fire. However, since fires often stem from a variety of causes, understanding a few of the most common origins can help you bolster your current fire prevention efforts.

1. Cooking Mishaps

Cooking fires are common and caused almost 50 percent of house fires between 2011 and 2015, according to the National Fire Prevention Association. Grease fires and malfunctioning kitchen equipment can start a home fire, so it is important to know how to put out them out quickly. Snuff grease fires with baking soda or salt and replace worn appliances that spark or break down often.

2. Heat Sources

Candles, electric heaters and warming blankets can all cause fire and injury if they are not used correctly. Space heaters can fall over onto fabrics or spark a fire if they are placed too close to books or other clutter. Check electric blanket cords often for fraying or exposed wires and unplug them when you leave a room.

3. Outdated or Malfunctioning Electrical Outlets

If your home has old electrical outlets that are loose or discolored, they might malfunction or spark unexpectedly and when it comes to fire causes, this can be a major culprit. A fire cleaning and restoration service can help you gauge whether your outlets need to be replaced and which other fire risks might be present in your home.

Preventing a home fire at your Felida,WA, residence can help you protect your family and all you hold dear. Knowing the risks and which might be present in your home could make your prevention tactics even more effective for today and in the future.

Understanding Water Classifications

5/30/2017 (Permalink)

Sewage backup should be considered an emergency and dealt with as quickly as possible. Call us today @ (360) 695-4418

The Three Types of Contaminated water

 There are three major types of contaminated water. SERVPRO of W. Vancouver / Clark Co. will inspect that contaminated water to determine the type of water and then plan the appropriate response to safely restore your home or business:

Category 1: "Clean Water"

This is water from a clean source, such as a broken clean water supply line or faucet. If left untreated, category 1 water can quickly degrade into category 2 or 3 water depending upon such factors as time, temperature, and contact with contaminants.

  • Water from a clean source like a broken water line
  • If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

This water has a significant level of contamination that could cause discomfort or illness if ingested. Sources for category 2 water may include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category 3 water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup